Monthly Archives: February 2020

Points To Consider When Choosing an Internet Service Provider

Whether you are a small home-based business person or a big player, you must make sure that you make the right decision as far as the internet service provider you choose. Making a wrong decision could prove costly and could lead to loss of revenue, goodwill and the most important loss of customers. If you are from New Mexico and surrounding areas, you may come across dozens of internet service providers. Each one of them makes tall promises and therefore choosing one over the other could often become a challenging and tough task. Unless you have the basic information in place, you may end up making the wrong choice. We are happy to share some useful points that could act as tips when you are planning to change from one ISP to another or if you are planning to go in for a new one. It will be useful in making decisions based on facts and figures rather than being driven by hearsays and opinions.

Uptime Commitments

While all ISPs may make tall promises, the proof at the end of the day lies in the eating. Good Internet Service Provider are those who can stand by their promises and can walk the talk. Some simple things must be in place at all points in time. The circuits that make up the entire ISP network should be robust, reliable and must work with very little or zero downtime. It would be better to go in for a service agreement that promises at least 99.9% uptime and operational guarantees. The agreement should have specific clauses as to what happens when the ISP fails to meet the uptime targets that they have promised. A good ISP should be ready to waive-off the charges for the downtime period. Further, they also should be able to offer the best possible support and services once a complaint has been launched.

Downstream Speed

While many customers give a lot of importance to uptime speed, they also should have a close look at the downstream speed. Many service providers promise downstream speeds of around 20 Mbps and more but that has to work on the ground and should not just remain on paper. It would be a good idea to test the downstream speeds of all new circuits and connections now and then.

Port Freedom

It would be wrong to assume that once the telecommunications circuits are in place, the New Mexico telecommunications service providers are ready to get to work. Many ISPs have the habit of selectively blocking ports. They do this to optimize network performance and make money out of it. The ISP policies are often quite vague and are also discriminatory. You must ensure that all these problems are addressed before you choose them.

Field Service & Technical Support

Things will go wrong as far as ISP services are concerned. This is normal but what makes things abnormal is the delay of the technical team to respond to such situations. They should be proactive and should be ready to solve the problem whether it is rain, sun, snow or even floods and other calamities. The field service staff should also be responsive and proactive.

What is Incident Management Software

What is incident management software and why is it being talked about so frequently these days? If you are keen on getting answers to this question, you may find this article interesting and informative. Incident management software is one of the most common IT support processes that are being used across companies, big and small. It is considered critical and useful because IT makes use of it to respond to various customer problems and situations. We are in a highly competitive and tough business environment and losing a customer is often considered as a cardinal sin.

Hence, whenever a customer talks about something damaged, broken, nonfunctional or unavailable, it has to be addressed as soon as possible. In a big business environment where you could have thousands of customers, tracking such problems manually would be impossible and impractical. The customers could be located across many locations and therefore there must be a foolproof, dependable and reliable way to track problems and solve them accordingly. This is where the role of incident management software systems comes in very handy.

What Exactly Is An Incident?

An incident as defined in an IT context refers to an event that has taken place. Such events are not a part of the normal and routine operations of a company and it could disrupt the business processes and user activities. An incident is considered open from the time it has started and till the time it has been corrected and normalcy has been restored. Customers can be both internal and external customers. Hence, Incident Management Software is also very much in use within organizations and of course outside it. When a particular technology fails or a component within a process does not work properly, it is referred to as an incident. Workflows could also be disturbed because today most of the workflows are automated.

SaaS is an area where the use of incident management software is considered to be very useful. It could be a situation when a user tries to access a specific service and is not able to connect or there is an error message that is returned. Data inconsistency is another area where the use of Incident Management Software is becoming quite common these days. Thousands of apps are used on mobile phones and many more are used on small, medium and large-sized computers. When a few of these applications develop a bug, it could lead to an incident that might impact the entire process. When you have the right incident management software, it will be possible to identify the exact location where the problem has arisen and the necessary steps could be taken to correct the same.

Hardware Incident

Quite often we come across error messages such as System-down, and also face issues with servers, connectivity related problems, failure of certain components and also issues concerning infrastructure. These could be related to cooling devices, power failures and a host of other dependencies.

Conclusion

Hence, it is quite obvious that in today’s highly tough and competitive business environment, having the right EHS incident management software is vital and critical for the smooth and seamless running of the entire processes.